In this guide, you will learn how to add a suspension to a member's profile in Clubplanner. This is useful when a member wants to temporarily pause their membership.
Step 1 â Open member profile
- Go to the member list.
- Click on the member that needs to be temporarily frozen.
Step 2 â Go to the âMembershipsâ tab
- In the member profile, click on the 'Memberships' tab.
- Here you can see the member's active memberships.
Step 3 â Go to the 'Suspensions' tab
- In the member profile, click on the 'Suspensions' tab.
Step 4 â Choose 'Add Suspension'
- Select the 'Add Suspension' option to add a temporary pause.
Step 5 â Set the period
- Enter the start and end dates of the suspension.
- Check that the period is set correctly.
Step 6 â Confirm
- Click 'Save' to add the suspension.
- Membership will be automatically paused during the selected period.
- Then click âYesâ and it will automatically select the correct subscription.
What types of suspensions are there?
- Go to Settings - Memberships
- Select the desired membership and click 'Edit'.
- Go to the 'Suspensions' tab
- Here you will find four options under the âTypeâ dropdown menu:
- No action: members are frozen, but nothing happens to the membership (it is not extended or prorated).
- Request to extend: this type is mainly used for prepaid subscriptions and class passes. The exact number of suspension days is added to the membershipâs end date.
- Pro Rata: this type is mainly used for recurring memberships. The number of frozen days is applied as a discount (monetary value) on the next unpaid subscription line(s).
- Add new free subscription line: a free subscription line (of the same membership type) is added after the membershipâs end date. This type is mainly used for recurring subscriptions (with a fixed end date, i.e., without automatic renewal) and prepaid memberships.
