Club Planner Club Planner Support

Sell a membership to an existing member

In this guide, you'll learn how to sell a new membership to an existing member in Club Planner and process the payment.

 📝 Step-by-step guide


Step 1 – View member list

  • Go to the member list in Clubplanner.
  • Find the existing member to whom you want to sell a membership.

Step 2 – View member profile

  • Click on the member in the list.
  • The member's profile opens.

Step 3 – Membership sales launch

  • In your profile, click the “Sell” button to sell a new membership.

Step 4 – Select membership

  • Select the membership you want from the list.
  • If a promotion or promo code is linked to the membership, it will appear automatically.
  • You can delete the promo code if necessary.

Step 5 – Select payment method

  • Select your preferred payment method (e.g., cash, Bancontact, direct debit, etc.).
  • You can also split the payment across multiple payment methods.
  • If not paid in full → the outstanding balance (“remainder”) remains visible.
  • Then click “Pay [amount]”.

Step 6 – Sign the contract (optional)

  • If the membership includes a contract, the option to sign it will appear automatically.
  • If desired, use e-sign:
    • Click on “Sign Online” → the contract will open via the link on your tablet.
    • Members can read and sign the contract online.

Step 7 – Finish

  • Once payment has been made and any necessary signatures have been provided, the sale is complete.
  • The new membership will appear immediately in the member's profile.

💡 Tips

  • The promo code appears automatically, but can be removed.
  • The outstanding balance will remain visible until it is settled.
  • The Tablet e-sign makes it easy to sign contracts digitally.