Why can't a member cancel their reservation?

Step 1 - Check the calendar settings

• Navigate to “Settings' - 'Planner” and open the relevant calendar.
• Check the settings under 'Cancellation'. This setting determines how many days/minutes before the start of the activity it can be canceled.

What can I do now?

1. You can adjust the settings in the calendar so that the customer has more/less time to cancel.
2. You can let the customer know that it is too late to cancel.
3. You can cancel the reservation for the customer yourself in the Club Planner platform.