This manual describes step by step what to do if the TANKK is not working, such as checking cards, power supply, sockets, and internet connection.
1) Try another card/QR code
If the problem only occurs for certain users, this is usually due to a setting in the membership management software. Does the problem occur multiple times for different users? Go to step 2.
2) Check the power supply
Check whether the lights on the scanner are on.
Yes: the TANKK has power, proceed to step 4.
No: the TANKK is not receiving power: check that the power cable is plugged in at the back and that the switch is set to “I.” If this is the case and the TANKK is still not receiving power, proceed to step 3.
3) Check electrical outlet
Plug another device into the outlet to see if it receives power.
Yes: please contact us.
No: there is something wrong with the power outlet; have it checked.
4) Check the internet
4a) Is the network/internet cable properly connected?
Check this where the cable leaves (modem, switch, wall socket, etc.) and at the back of the TANKK where the cable arrives. Disconnect the cable on both sides, then reconnect it.
Turn off the TANKK (using the I/O button on the back of the TANKK or via the power cable), wait 30 seconds, and restart the device. Test again after 1 minute.
If this does not work, proceed to step 4b.
4b) Go to https://www.clubplanner.be/ using a computer that is connected to the same network as the TANKK. Does this work?
Yes: please contact us.
No: check whether you can browse other sites.
Is this not working either? There is no internet available at your location. Please contact your network provider (Proximus, Telenet, etc.) or network administrator.
Is this working? Ask your network administrator to check why our site (https://www.clubplanner.be/) is not accessible from your location.
CAN'T FIND THE ANSWER IN THIS MANUAL? PLEASE CONTACT US TO FURTHER INVESTIGATE THIS SITUATION.