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My client is not receiving push notifications. What could be the reason?

In this guide, you'll learn how to ensure that members receive push notifications again.

Step 1 - Enable push notifications in your phone's general settings

For IOS users: 

  • Go to Settings → Notifications.
  • Select the app and make sure that Allow Notifications is turned on.
  • Make sure that Styles (Banners/Badges) and Sound are enabled.

For Android users:

  • Go to Settings → Apps → [App Name] → Notifications.
  • Make sure notifications are allowed and that important notifications aren't blocked.
     

Step 2 - Enable push notifications in the MyClubPlanner app

  1. Open the MyClubPlanner app
  2. Next, click on the 🔔 in the top-right corner
  3. You'll now see a message at the bottom that says “Notification settings.”
  4. In the message, click on the underlined text “your account.”
  5. Here, you can enable “Push notifications.”