In this guide, you’ll learn how to contact Clubplanner’s support team and what information you should include to help resolve your question or issue quickly.
What should I do if I have a specific question about my club?
If you have a specific question or issue, please contact our support team by email at support@clubplanner.be.
Useful information to include
The more information you provide, the faster and more effectively the issue can be resolved. Be sure to include as much of the following information as possible in your email:
Club where the issue occurs
Name and membership number of the member reporting the issue
Membership plan to which the issue relates
Exact error message: copy or describe the error message exactly as it appears.
Frequency of the issue: does it happen once or repeatedly?
Steps to reproduce the issue: describe the actions the member took when the issue occurred.
Activity related to the issue
Calendar used to, for example, book classes
System version: Desktop, Online, or App
- Device if the issue occurs in the app (e.g., Samsung A54, iPhone 17)
App version (for mobile app): specify the exact version of MyClubPlanner.
Screenshots of the issue, if available
💡: The more information you provide, the faster and more effectively support can resolve the issue.